Already confident with the basics of coaching your staff, and want to take it further?
This practical, half-day live online workshop builds advanced coaching skills, allowing experienced managers to handle complex situations, and have the kinds of conversations that build capability, trust and performance at a deeper level.
It’s a great next step after completing our Team Leader Development Programme or our shorter course, Empowering Your Staff Using Coaching Skills.
Learn how to apply popular coaching models like GROW and OSKAR. Use frameworks to understand what type of coaching approach to take with each of your team members.
Next course: 5 March 2026 (online, live classroom). Contact us if you’d like to bring the course in-house before then.
Who this training is for
This advanced coaching skills course is ideal for:
- Leaders, managers and HR professionals who already have foundational coaching skills.
- Participants who have completed Empowering Your Staff Using Coaching Skills or have equivalent experience.
- Anyone who wants to handle more complex coaching situations or build a strong coaching culture in their organisation.
Who this training is not for
This course probably isn’t for you if:
- You don’t yet manage staff
- You are a brand new leader and haven’t been in the seat for long
- You’ve not yet mastered the basic coaching skills
- You are not interested in building high performing teams or a coaching culture in your organisation.
Why this training matters
Why investing in advanced coaching skills delivers real organisational value
Once leaders have mastered the basics of coaching, the next step is being able to apply those skills confidently and effectively in any situation — from performance issues to career development conversations.
For the organisation
Advanced coaching skills help leaders build capability, not dependency. Instead of fixing problems for people, leaders develop confident, accountable teams who think critically, take ownership, and perform consistently — lifting engagement, retention, and long-term performance.
For the leader
Leaders gain the confidence and flexibility to handle complex or high-stakes conversations calmly and constructively. They learn when to challenge, when to support, and how to adapt their coaching approach to different people and situations — strengthening their influence and credibility.
For individuals
Team members gain clarity, confidence, and ownership of their performance and development. Coaching conversations become purposeful, supportive, and growth-focused, enabling people to take responsibility and move forward with intent.
This course helps leaders shift from solving problems to developing people who can think, act, and grow independently.
What you'll gain from this advanced coaching skills training
Give your managers the capability and confidence to create teams that are focused, connected, and performing at their best.
Course delivery and practical info
Delivery options
Training can be delivered as:
- In‑person workshops (in-house)
- Virtual workshops (public offerings)
- Modular programmes over time
- Blended learning with coaching and follow‑up support
Practical info
Next dates: 5 March 2026
Time: 9am to 2pm
Cost: $517.50 incl GST
You need: computer, webcam, headphones (if attending in an office) and good wifi connection.
Resources provided: workbook with models and frameworks.
Our approach
At Epic People, our courses are grounded in:
- Real workplace experience — not theory alone
- Adult learning principles that respect managers’ experience
- Practical tools managers can apply straight away, rather than abstract theoretical concepts
- A supportive environment that builds confidence and capability
Why choose Epic People as your training course provider?
We believe that most people want to learn and grow in their roles. One of the most important determinants of how far people do grow in their role, is the level of support provided by their own manager. We’ve seen firsthand how building advanced coaching skills in managers can create an environment where everything thrives and high performing teams are built.
Our workshops are always highly practical. We walk through processes step by step, discovering tools, techniques, conversation starters, and process models that make it easier to create an environment of independence, and growth.
Course overview - advanced coaching skills for managers
Here’s a summary of the course structure.
- Recap and apply push vs. pull coaching and asking vs. telling
Refresh your understanding of the coaching mindset and know when to step in and when to step back. - Apply strategic questioning and active listening for successful coaching
Strengthen your ability to ask powerful, open questions and listen beneath the surface to what’s really being said. - Prepare for formal coaching using planning tools
Use tools like the Willing&Able Matrix to plan and structure your approach before stepping into a coaching conversation. - Select the right coaching techniques or models for the situation
Identify which model (GROW, OSCAR, PRACTICE, or others) best suits your team member’s needs and the type of conversation you’re having. - Have productive career conversations
Guide your people in exploring their strengths, aspirations and next steps — while staying aligned with business goals. - Coach through goal setting
Support your team members to set meaningful, achievable goals that drive ownership and accountability. - Unpack “attitude problems” with courage and clarity
Learn how to describe behaviours without judging the person, explore what’s behind them, and guide the conversation constructively. - Navigate tricky reactions in coaching situations
Respond professionally and calmly to common emotional or defensive reactions like tears, silence, anger or blame. - Evaluate and refine your own coaching
Reflect on your coaching sessions and use feedback to continuously improve your skill and confidence.
Courses that complement this training
Building high performing teams
Individual performance doesn’t exist in a vacuum. This training focuses on the team environment — trust, clarity, psychological safety and shared goals — that enables performance development programmes to succeed and sustain high performance over time.
Managing poor performance
This practical course helps managers confidently address underperformance early, fairly and lawfully. Your advanced coaching skills can help to turn an underperforming employee around, instead of having to manage them out of the business.
Creating and running performance development programs
A coaching culture should be supported by a robust performance development program. And the same is true in reverse: truly effective performance development programs need managers with sharp coaching skills.
Social intelligence training
Great coaching sessions rely on managers’ ability to read situations, adapt their communication, and respond appropriately to others. Social intelligence training builds awareness of how behaviour and interpersonal dynamics impact performance conversations, feedback, trust and engagement.
Course FAQ's
Here are some common questions about leadership advanced coaching skills for managers.
Is this course suitable for new managers?
No, there are other foundational skills that new managers should learn first. Before attending our Advanced Coaching Skills training, we recommend starting with Empowering Your Staff Using Coaching Skills first, as this advanced coaching skills course assumes familiarity with basic coaching concepts. Even better, if you’re new to management we suggest attending our 8-week team leader development program.
Do I need to know coaching models already?
A general understanding of coaching conversations is helpful, but more important is to be able to show and role model curiosity with well-honed active listening and strategic questioning skills. We’ll build on that by applying models such as GROW, OSCAR and PRACTICE.
I'm doing the team leader development program. Should I do this course?
This training is not part of our team leader development program, and we recommend that this advanced coaching skills workshop is done three to six months after completing the team leader development program.
Is this advanced coaching skills training relevant for NZ workplaces?
Yes! Our training is designed by us, not purchased from overseas. We know kiwi workplaces and have designed this training with that in mind.
Can this training be customised for our workplace?
Yes it can! We will work with you to understand your organisation’s culture and values, and can build them in to the program.
What post-course support is available?
We’re not just trainers, but we’re HR consultants too! We’re on hand to help with any ongoing support and learning, or to help you though any difficult staff situations. You can bounce ideas off us, role play, or validate the approach you’re planning to take … be prepared to be coached!
Ready to develop coaching confidence that drives performance across your organisation?
Get in touch to book a session or discuss in-house delivery of our advanced coaching skills training.
Epic workplaces have an epic coaching culture.
Let’s talk about building a coaching culture at your workplace.
