Want to release yourself from the relentless cycle of rushing from drama to drama?
Many leaders find themselves in an endless dance of fire-fighting and problem solving. Bouncing from problem to problem, they can spend their day being busy but achieving nothing. Empowering your staff can change this.
This practical half-day live online workshop gives managers and team leaders the tools to build a coaching culture — where people learn, grow, and perform at their best. Independent thought flourishes, productivity increases, and employee engagement is boosted. Leaders become less stressed, and this results in a better organisation climate overall.
Our online, live classrooms, bring the training to you, wherever you are in New Zealand.
Next workshop: 3 February 2026. Contact us if you’d like to run the course in-house.
Who this training is for
This course is ideal for:
- People managers and team leaders who are interested in empowering their staff and reducing micromanagement.
- New and emerging leaders looking to develop a coaching-based leadership style.
- HR professionals or trainers building coaching capability within their organisations.
- Anyone interested in creating a positive, growth-oriented workplace culture.
Who this training is not for
This training is probably not for you if …
- You’ve done, or are enrolled in, our team leader development program (unless you’d like a refresher!)
- You believe in leading by command and control.
- You are not committed to developing the unique talents of each of your team members.
- You are not interested in building a growth mindset or psychological safety in your organisation.
- You feel that things can’t be done correctly unless you do them yourself.
Why empowering your staff using coaching skills matters
Successful organisations have staff who can make decisions, think independently and take accountability
The modern workplace demands that the most effective leaders move from being a director to a coach. But for some, this is easier said than done. Many managers lack the essential coaching skills and techniques that encourage independence, boost engagement, and create a sustainable culture of growth.
When you consistently use coaching skills, you also build psychological safety into your culture.
This is more than just training for team leaders and managers; developing the coaching skills of your leaders and empowering your staff is an investment in all of the people that report to them.
This course makes a great addition to any leadership development program.
What you'll gain from this empowering your staff using coaching skills course
A coaching culture isn’t about formal sessions or complex models (that comes later) — it’s about the everyday actions and conversations that build trust, confidence, and accountability within teams and right across your organisation.
- Build capability, not dependency – empowering your staff helps them to think for themselves rather than waiting for answers.
- Boost engagement and motivation – when people feel heard and supported, they perform better and stay longer.
- Develop your leadership style – move from telling to asking, and unlock more ownership from your team.
- Create time and space for what matters – effective delegation and empowerment free you up for strategic work.
- Strengthen your workplace culture – consistent coaching conversations build openness, trust, and psychological safety.
- Shape future leaders – every coaching moment is an opportunity to grow the next generation of talent.
- More creative problem solving – teams are equipped to think critically and find their own answers, reducing reliance on the manager.
- Reduced leader burnout – less time spent giving direct instructions means more time for strategic work.
- Maximise employee capabilities – empowering your staff helps them grow and use their full range of skills and talents.
Course delivery and practical info
Delivery options
Training can be delivered as:
- In‑person workshops (in-house)
- Virtual workshops (public offerings)
Practical info
Next date: 3 February 2026
Time: 9.30am to 1.30pm
Cost: $517.50 incl GST
You need: computer, webcam, headphones (if attending in an office) and good wifi connection.
Our approach
At Epic People, our courses are grounded in:
- Taking abstract concepts and transforming them into practical skills.
- Real workplace application, ensuring relevance for everyone.
- A supportive environment that builds confidence and capability
Why choose Epic People as your training provider?
Building a coaching culture and empowering your staff might sound like abstract or complex concepts. Our training explores the ‘how’ – taking a concept that seems intangible, and turning it into actionable behaviours.
We have over 30 years’ experience in helping team leaders and managers to create an environment of accountability and psychological safety. We’ve directly seen the impact that taking a coaching, rather than commanding, approach can have on individuals, and on team success.
Our workshops are always highly practical. We walk through processes step by step, discovering tools, techniques, conversation starters, and process models that make it easier to create an environment of independence, and growth. Empowering your staff can be easier than you think.
Course overview - empowering your staff using coaching skills
'Empowering your staff' sounds like an abstract concept. We take the intangible and turn it into real skills.
We’ll cover simple, everyday coaching skills and techniques that help leaders shift from micromanaging to empowering, improve conversations, and build capability across their team. Here’s what we will cover.
- Define what a coaching culture is
Understand what coaching looks like in everyday management, and how it supports performance and engagement. - Identify formal vs. informal, and push vs. pull coaching styles
Learn when to step in with direction, and when to step back to draw out ideas and ownership. - Create a delegation plan
Use coaching to delegate effectively — balancing trust with accountability so tasks actually get done. - Solve problems using a coaching approach
Guide your team to generate their own solutions, rather than defaulting to “I’ll fix it for you.” - Stop yourself from micromanaging
Recognise triggers and habits that keep you in the weeds, and practice letting go without losing visibility. - Check your perfectionist tendencies
Learn how high standards can sometimes hold your team back — and how to balance quality with empowerment. - Give developmental feedback in a variety of ways
Deliver feedback that builds confidence and competence, not defensiveness. - Use questioning and listening techniques for successful coaching
Develop active listening, open questioning, and empathy — the core skills of every great coach. - Help your team members to set SMART goals
Turn vague aspirations into clear, actionable goals that drive accountability and results.
Courses that complement this training
Advanced communication skills
If you’re doing this training independently of our team leader program, we recommend attending advanced communication skills training first. Empowering your staff happens when communication is two-way, not one one-way. You’ll apply many of the questioning and listening techniques in this course.
Advanced coaching skills for managers
Once you’ve had a few months of honing your new skills, you will be well on your way to empowering your staff. The natural next step is to take your coaching skills to the next level. In this course you’ll learn more formal coaching techniques that will take your team members to new heights of performance.
Managing poor performance
When you’re managing poor performance, whether it be informally or formally, you need to use coaching skills. The outcome you’re looking for is effective performance, and empowering your staff member is an important component of motivating your employee to work to their full capabilities.
Creating and running performance development programmes
An effective performance development program is more than just great templates and goal setting.
The real value comes from the conversations; empowering your staff using coaching skills takes your people towards goal achievement, enhancing the overall value of your performance development program.
Course FAQ's - Empowering Your Staff Using Coaching Skills
Here are some common questions about Empowering Your Staff Using Coaching Skills training.
How do you empower your staff?
Empowering your staff feels like an aspirational or abstract concept. It’s easier than you think, when you apply a range of coaching techniques, such as delegation, avoiding micromanagement and asking questions that guide people towards solving problems rather than solving problems for them.
Is this course suitable for new managers?
Yes, in fact this coaching skills program is perfect for new managers. This is a foundational course, which provides you with the fundamental skills that are needed to empower team members.
Do you cover coaching models like GROW or OSKAR?
No, these are advanced coaching models, which we cover in an advanced coaching skills course. We recommend though that if you are interested in advanced coaching but are new to management, you do this Empowering Your Staff Using Coaching Skills course before booking on our advanced coaching skills workshop.
Is this training suitable for NZ workplaces?
Yes! Our training is designed by us, not purchased from overseas. We know kiwi workplaces and have designed this training with that in mind.
Can this training be customised for our workplace?
Yes it can! We will work with you to understand your organisation’s culture and values, and can build them in to the program.
What post-course support is available?
We’re not just trainers, but we’re HR consultants too! We’re on hand to help with any ongoing support and learning, or to help you though any difficult staff situations. You can bounce ideas off us, role play, or validate the approach you’re planning to take … be prepared to be coached!
I’m doing the team leader development program, should I enroll on this course?
No, this course is part of the team leader development program. However our advanced coaching skills training is separate from that, and you might want to book on that one once you’ve finished the 8-week team leader development program.
I’m not a manager yet. Could I still benefit from this course?
Absolutely! We believe that leadership skills are not just for leaders. Senior contributors and aspiring team leaders should be using coaching skills regularly, to signal their readiness for moving into leadership. Build the skills early and watch your career prospects grow.
Are you help your team lift their game?
Get in touch with us to chat about how we can help you with empowering your staff by learning and applying a range of basic coaching skills.
Epic workplaces have empowered staff.
Let’s talk about how we help you to empower your staff using coaching skills.
